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Banking Consultant

2 months ago

Raymond Terrace, New South Wales, Australia Australia And New Zealand Banking Group Limited Full time
About the Role

We are seeking a highly skilled Banking Consultant to join our Retail Banking team in Raymond Terrace, NSW. As a key member of our team, you will play a critical role in delivering exceptional customer experiences and meeting the financial needs of our customers.

Key Responsibilities
  • Provide customers with a seamless banking experience through transaction activities, needs-based conversations, and educating them on digital solutions.
  • Act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective, and ensure compliance with ANZ and branch policies and procedures.
Requirements
  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.
What We Offer

At ANZ, we offer a range of benefits and opportunities for growth and development. Our team is committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.