Food and Beverage Operations Manager
6 days ago
The Brisbane Airport Hotels Group encompasses a range of hotels, including the Pullman, Novotel, and ibis Brisbane Airport Hotels, as well as the Brisbane Airport Conference Centre. Our properties offer a total of 532 guest rooms, three restaurants, a rooftop event space, an executive lounge, and 17 meeting spaces.
About the Role:
We are seeking a customer-focused professional to join our friendly and service-oriented Food and Beverage team as a supervisor. As a Food and Beverage Supervisor, you will assist the Restaurant and Bar Manager with day-to-day operations, maintain a focus on providing excellent guest experiences, and lead, mentor, and train the food and beverage team to ensure a fun and energetic working environment. You will also be responsible for assisting in recruitment and induction of new team members, ensuring that they are briefed on all specials and standard menu items.
Key Responsibilities:
- Assist the Restaurant and Bar Manager with day-to-day operations of all Food and Beverage outlets.
- Maintain a constant focus on providing excellent guest experience at all times.
- Lead, mentor, and train the food and beverage team to ensure a fun and energetic working environment.
- Assist in recruitment and induction of new team members.
- Ensure that team members are briefed on all specials and standard menu items.
- Ensure cleaning and maintenance of outlets, work areas, tableware, utensils, and other materials and equipment.
- Handle any escalated guest complaints.
- Provide courteous, efficient, and professional service to exceed guest expectations.
- Ensure accuracy while ordering and delivering food and beverage orders.
- Know the hotel products and facilities and upsell at every opportunity.
- Maintain standards of hygiene for food handling and presentation.
- Liaise with the Kitchen on special requests or delayed meals.
- Supervise day-to-day food and beverage requirements.
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