Chief Operations Delivery Director

2 weeks ago

Melbourne, Victoria, Australia beBeeService Full time $110,000 - $140,000

The Chief Service Operations Manager is a key position responsible for ensuring the consistent and high-quality delivery of services. This involves overseeing daily operations to meet contractual obligations, building strong relationships with client representatives to guarantee satisfaction, and implementing continuous enhancements to maintain contract continuity.

Key Responsibilities
  • Oversee day-to-day operations to meet contractual commitments
  • Foster strong relationships with client representatives to ensure satisfaction
  • Implement continuous improvements to maintain contract continuity
  • Maintain client infrastructure for efficient service delivery aligned with contractual requirements
  • Manage cloud and infrastructure configuration, upgrades, problem analysis, and resolution with clients and external providers
  • Develop and provide problem analysis and resolution services for complex cloud and infrastructure issues
  • Lead and prioritize team workload to ensure mechanisms are in place to plan, track, and maintain work priorities and team availability
  • Maintain support at the highest possible standard with maximum productivity and efficiency
Collaboration and Team Management

This manager collaborates closely with others to plan the overall client relationship strategy, focusing on cost reduction, service improvement, and new business opportunities.

Requirements
  • Familiarity with cloud and infrastructure management
  • Excellent communication and problem-solving skills
  • Able to lead and prioritize team workload
  • Strong analytical and decision-making skills

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