Assistant Property Manager

4 weeks ago

Docklands, Victoria, Australia Mirvac Full time
About the Role

Mirvac is seeking a highly motivated and customer-focused Assistant Property Manager to join our team. As a key member of our property management team, you will be responsible for delivering exceptional customer experiences and supporting the Property Manager in the delivery of our LIV brand promise.

Key Responsibilities
  • Provide exceptional customer service and support to residents, ensuring a high level of satisfaction and loyalty.
  • Work closely with the RSA team to deliver the LIV Brand Promise and execute on the LIV Customer Charter commitments.
  • Build strong relationships with key stakeholders, including residents, contractors, and internal teams.
  • Capture key customer engagement moments and provide feedback to improve services and operations.
  • Support the leasing process and contribute to the achievement of strategic asset plans.
  • Deliver strategic programs that drive resident retention, build community, and enhance the customer experience.
  • Maintain a visible presence onsite and drive the resident experience through energetic, efficient, and memorable interactions.
  • Accurately log, triage, and respond to resident complaints and interactions, feedback, and requests.
  • Input accurate data across all systems to deliver customer insights and support data-led decision making.
  • Presentation of the asset in optimal condition, actively working with resident feedback to drive excellence in presentation, performance, and safety standards.
  • Ensure adherence to brand guidelines in presentation standards and communications delivered across the asset.
  • Support the Technical Services team in the management of all contractors and service providers, and their ongoing performance, in accordance with Mirvac policies and procedures.
  • Provide leadership to the team to develop and improve their collective strengths, skills, and knowledge, while fostering high levels of engagement and performance.
  • Adhere to Mirvac policies, procedures, and meet all internal and external reporting and compliance requirements specific to the roles and responsibilities of the position.
  • Actively contribute to project working groups across the business that deliver tangible outcomes for the division.
  • Work collaboratively with team members and stakeholders to ensure system/data integrity, efficient information flow, and to drive portfolio-wide excellence and efficiencies through consistency of approach, reporting, and transfer of experiences and learnings.
  • Champion the consistent application of the key Mirvac values, leading by example and promoting a high-performing and collaborative environment.
Requirements
  • 2+ years of experience in property management, residential real estate, or hospitality management.
  • Strata management experience desirable.
  • Demonstrated success in delivering customer-centric outcomes and behaviors.
  • Demonstrated experience dealing with customer complaints and solving problems with positive results.
  • High level of IT proficiency, with Salesforce, Yardi, and StarRez experience desirable.
  • A strong understanding of relevant legislation.
  • Relevant tertiary qualifications are highly desirable.
  • The following certifications are required: Real Estate Agent or Assistant Agent License.
  • Strong analytical and report writing skills.
  • A willingness to always go above and beyond and provide an exceptional experience to our residents.
  • Exceptional organisational and resource management skills with the ability to prioritise work effectively, ensuring deadlines are achieved on time.
  • Proactive and self-motivated mindset, with the ability to solve issues as they arise and to improve system and process efficiencies and effectiveness.
  • A commitment to quality, professionalism, confidentiality, and attention to detail.
  • Exceptional communication (written & verbal) and interpersonal skills.

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