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Experienced Automotive Service Consultant
2 months ago
About Signature Staff Pty Ltd
Signature Staff Pty Ltd is a well-respected entity in the automotive service industry, dedicated to providing high-quality products and outstanding service. We prioritize an inclusive workplace culture, embracing diversity and offering numerous opportunities for training and professional advancement to support your career goals. Our team enjoys a blend of professional development and social engagements.
Position Summary:
We are seeking a proficient and enthusiastic Senior Service Advisor. This position involves collaborating within a team of three, including a secondary service advisor and a parts interpreter, while reporting directly to the owner.
Key Duties:
- Execute general administrative responsibilities and data entry as required.
- Coordinate customer appointments, ensuring comprehensive details regarding their concerns are collected.
- Guarantee that job cards are meticulously completed and accurately detailed.
- Delegate tasks to appropriate technicians and optimize workshop resources to effectively prioritize tasks.
- Monitor job progress to ensure timely completion and propose additional work that can be accomplished on the same day.
- Keep clients updated on the status of their vehicles.
- Source parts from suppliers nationwide, comparing prices to secure the most favorable deals.
- Advise and schedule repairs ahead of the next service interval.
- Generate customer accounts, provide estimates, and inform clients about necessary additional work.
- Follow up with clients to promptly arrange quoted services.
- Act as the primary contact for clients and suppliers.
About You:
- Strong dedication to customer service excellence.
- Able to thrive under pressure and manage multiple tasks effectively.
- Exceptional time management and organizational capabilities.
- A consistent high achiever who takes pride in their work and strives for excellence.
- Possession of a current C Class Driver's Licence.
- A genuine passion for the automotive sector.
Benefits:
- An inclusive and diverse working environment.
- Competitive salary based on experience, up to $90k.
- Opportunities for continuous training and professional growth.
- Regular team lunches on Fridays.
- Social activities, including camping and fishing trips.
If you are a committed professional with a passion for the automotive industry and outstanding customer service skills, we encourage you to consider this opportunity to become part of our dynamic team and further your career.
Please note: This position is available exclusively to Australian Citizens or Permanent Residents. We are unable to accommodate those on a working holiday visa or those seeking sponsorship.
