Senior Network Assurance Specialist

7 days ago


Melbourne, Victoria, Australia Symbio Full time

Symbio is a dynamic company that offers a unique opportunity for a Senior Network Assurance Specialist to join our team. As a key member of our global Network Operations team, you will be responsible for managing, monitoring, and controlling one or more networks, ensuring optimal network performance across diverse platforms, mediums, and communication channels.

With 3+ years of experience in domestic and/or international voice and data traffic routing, service management, and performance monitoring, you will utilize your skills in core network management and operational support systems to address service assurance incidents, ensuring service levels are consistently met. Your responsibilities will include responding to Quality of Service breaches through alarms or customer tickets, adjusting call routing to cost-effective alternatives, and collaborating with vendors and carriers to restore performance to benchmark standards.

This role requires strong analytical skills in voice network signaling and call handling functions, as well as in-depth knowledge of telecommunications products and services, including Voice Carriage, SIP/RTP, Mobile, Fax/Landline, Data services, and Billing. You will also need to possess excellent customer service skills, with a professional phone manner and clear written communication.

The estimated salary for this position is AU$80,000 - AU$110,000 per year, depending on experience. If you are a proactive and focused individual with a positive attitude and a strong customer-focused approach, we encourage you to apply for this exciting opportunity.



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