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Trade Support Specialist
2 weeks ago
We are seeking a skilled tradesperson to join our technical support team. In this role, you will provide expert advice and remote assistance to customers on product operation, service information, maintenance, and diagnostic guides for various products.
The ideal candidate will have trade qualifications in plumbing or gasfitting, or extensive experience as a customer service representative in an HVAC or similar company call centre. They must also possess intermediate computer skills, competency in the Microsoft Office suite, and excellent verbal and written communication skills.
As a member of our team, you will work closely with internal stakeholders to deliver timely and accurate information to customers. You will also be responsible for providing specialist technical help desk support for Gas Heating products and related ducted reverse cycle heating and cooling systems.
Job Requirements:- Trade qualifications in plumbing or gasfitting
- Extensive experience as a customer service representative in an HVAC or similar company call centre
- Intermediate computer skills and competency using the Microsoft Office suite
- Confident and courteous telephone techniques
- Excellent verbal and written communication skills
A competitive salary commensurate with skills and experience, and excellent company benefits such as an onsite gym, generous staff discounts, and additional personal insurance products.
