Technology Specialist

7 days ago

Brisbane, Queensland, Australia Suncorp Group Full time
About the Opportunity

We are seeking an experienced Technology Specialist to join our Application Health and Operations Support Run Team.

Job Summary

The successful candidate will be responsible for governance and ensuring that our IT Outsourcing partners maintain Suncorp's platforms that support health monitoring, alerting and logging for systems both on-premise and the cloud. You will provide critical support, advice, oversight and technical leadership as Suncorp undergoes a transformation of platforms and increased cloud adoption.

About the Role

This is a fantastic opportunity for someone with a passion for Application Health, to join one of Australia's leading Insurance companies with an outstanding reputation for developing their employees. The role will utilise both your technical know-how and communications skills, in order to ensure our partners are delivering what is required.

Duties and Responsibilities
  • Manage and maintain various monitoring and performance testing platforms, including Splunk, Dynatrace, FireScope, Synthetic Transaction Monitoring and an in-house monitoring portal;
  • Oversee work delivered by IT Partners to deliver best in class service and ensure alignment to SLA's and Suncorp's ITSM process, goals and timelines through Governance, Reporting and Continuous Service Improvement;
  • Create and maintain relevant documentation including Standard Operating Procedures for all platforms and processes;
  • Highlight technology incident trends for root cause investigation;
  • Contribute to the development and maintenance of disaster recovery and availability plans;
  • Ensure compliance to corporate and TDL governance standards and escalate potential breaches to the Service Delivery Manager;
  • Adhere to Change Management processes and identify opportunities for automation;
  • Engage and understand customers' needs to reduce hand offs and improve products and services;
  • Assist in creating technology roadmaps and a pipeline of work aligned to it;
About You
  • Minimum of 3 years' experience in IT Operations in a large complex organisation including experience in maintaining and/or supporting an enterprise IT environment;
  • High level of skill and experience in Splunk and Dynatrace (ESSENTIAL);
  • Knowledge of the following is desirable: Firescope, Monitoring portals, Performance Testing, Synthetic Transaction Monitoring;
  • Experience in working within ITIL based change management parameters;
  • Previous experience working with IT Suppliers/Vendors;
  • Strong attention to detail, good communication skills and a team-player with a flexible mind-set;
Benefits
  • A salary range of AUD $90,000 - $110,000 per annum;
  • Discounts and offers on a range of retail favourite stores as well as insurance products;
  • A range of flexible working and leave options, including 20 weeks paid parental leave, 4 weeks secondary carer leave, and unlimited paid emergency response leave;
  • Invest in your brighter future with ongoing study support and career development programs;
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave;
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council;

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