Community Operations Leader
7 days ago
We are a leading Australian property group that owns, operates and develops a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets.
The company employs over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states. Here at Ingenia Communities, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.
About the Role
This multi-site opportunity will see you provide leadership across a group of our Ingenia Lifestyle Communities in Queensland. You will drive positive resident experiences and staff engagement to optimise the value of Ingenia's Communities. As an Area Manager, you will be responsible for driving profit performance for the portfolio & ensuring enhancement of the capital value of assets under management.
Responsibilities
- Drive positive resident engagement and sentiment across all Ingenia Lifestyle Communities, ensuring an industry leading lived experience with your passion for customer obsession
- Day to day management of all operational assets under your portfolio
- Ensure a consistent and harmonious engagement with residents and their families, as well as building relationships with key local/state-based stakeholders
- Professionally and proactively handle resident feedback and resolve any issues that cannot be resolved at a Community level in a timely manner
- Ensure the successful delivery of resident engagement programs and internal promotional activities
- Formulation of annual capital plans for portfolio to improve value of asset, including management and maintenance of lifecycle costing program
- Ensure the delivery of the portfolio Operational business plan in line with the Head of Operations
- Develop and implement resourcing plan for portfolio
- Collaborate with key internal stakeholders planning & developing greenfield & in market communities, including sales, development, marketing, design and acquisitions
- Actively drive positive relationships with external stakeholders, agencies, suppliers and contractors
- Lead by example – support, coach, motivate and engage the team to be high performers and reach company and team goals
About You
- Previous experience/background in retirement living sector highly regarded
- Previous experience as a multi-site operator
- Strong focus on enhancing the resident experience and creating moments that matter
- Demonstrated experience optimising the employee experience to achieve positive commercial outcomes
- Strong interpersonal and communication skills, confident and proficient at dealing with people at all levels
- Ability to identify and implement opportunities
- Strong negotiation and influencing skills with the ability to think and operate laterally within the business
Salary: AU$100,000 - AU$120,000 per year, based on location and experience
In return, we offer a competitive package, flexibility (including working from home for some roles), extensive training and development, career progression and generous reward and recognition programs including some amazing discounts at our Holiday Parks...
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