RMA Technician

Job Summary

Modular Mining Systems is seeking a skilled RMA Technician to join our team. As an RMA Technician, you will be responsible for troubleshooting, diagnosing, and repairing proprietary hardware to ensure functionality meets Modular's standards and specifications.

Key Responsibilities

• Fault find and provide timely and quality repairs to proprietary hardware within the agreed SLA (Service Level Agreement).
• Follows and complies with procedures relating to repairs and ensures required processes are followed and documentation is completed.
• Processing of RMA's in system including logging repair in system, allocation of parts for repair, updating repair status in purchasing portal and Zendesk.
• Undertakes dispatch duties – inward and outward goods, packing and unpacking boxes, liaising with transport companies.
• Inventory Control – creates stock order transfers (STO) for RMA spares and customer spares.
• Effective, efficient and accurate use of business systems including but not limited to Sharepoint, Zendesk support portal, Harvest, SAP.
• Collaborates and communicates across business units within Modular to achieve goals and objectives.
• Complies with corporate Hardware processes.
• To maintain compliance to all legislative, Modular and customer site policies, rules and requirements.
• Reinforce awareness and demonstrate commitment that safety is our top priority and "zero accidents" is achievable.

Requirements

• Accuracy, high attention to detail and ability to look for solutions.
• Strong communication skills.
• Soldering and fault finding to component level.
• High knowledge of computer literacy with Windows competency.
• Experience in a manufacturing or production environment highly regarded.

Why Work With Us

• We Live by Our 'SLQDC' Vales: Safety, Compliance and Law, Quality and Reliability, Delivery and Cost
• Insurance Cover: Death and Income Protection Insurances provided during your employment
• Yearly Bonus: Potential for all employees to receive a yearly bonus
• Healthy Lifestyles: Reimbursements for a healthy lifestyle (gym memberships or sporting activities)
• Uniforms: PPE uniforms and safety equipment provided
• Study: Educational Reimbursements for study applicable to your role or future progression within the company
• Inclusivity and Diversity: We are an Equal Opportunity Employer, and we value diversity and inclusion in the workplace. We welcome all candidates to apply.
• We Care: Our peoples' health & wellbeing is imperative to us, so we offer a Wellbeing Program for confidential psychology services for the whole family.