Financial Services Specialist, Ballarat Vic

6 days ago


Ballarat, Victoria, Australia Anz Full time

About UsAt ANZ, we're shaping a world where people and communities thrive.

We strive to deliver outstanding customer service and create real customer value. As a Banking Consultant in our Retail Banking, you'll play a key role in providing customers with a seamless banking experience.

Role Overview

This is a permanent full-time role based mainly in branches. You'll be responsible for delivering a high standard of customer service to ensure customers are satisfied and become strong advocates for ANZ.

Key Responsibilities:

  • Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy.

You will have the knowledge required to complete customer transactions, as well as have in-depth needs-based conversations and fulfill products as per your accreditation level.

Your Skills and Experience

To succeed in this role, you'll need:

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.


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