Financial Services Specialist, Ballarat Vic
6 days ago
About UsAt ANZ, we're shaping a world where people and communities thrive.
We strive to deliver outstanding customer service and create real customer value. As a Banking Consultant in our Retail Banking, you'll play a key role in providing customers with a seamless banking experience.
Role OverviewThis is a permanent full-time role based mainly in branches. You'll be responsible for delivering a high standard of customer service to ensure customers are satisfied and become strong advocates for ANZ.
Key Responsibilities:
- Provide customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to a significant uplift in customer engagement and advocacy.
You will have the knowledge required to complete customer transactions, as well as have in-depth needs-based conversations and fulfill products as per your accreditation level.
Your Skills and ExperienceTo succeed in this role, you'll need:
- Exceptional customer focus - retail experience is an advantage.
- Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
- Ability to multi-task and highly adaptable to change and ambiguity.
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