Operations Leader Role

1 week ago

Melbourne, Victoria, Australia beBeeSupervisor Full time $130,000 - $170,000
Gateway Operations Duty Supervisor Job Description

We are seeking an experienced leader to manage our gateway operations, ensuring seamless and efficient processes that meet service standards. As a Gateway Operations Duty Supervisor, you will lead a team of operations agents, managing the gateway process and supporting the Duty Manager in improving process flow, facilities, and equipment.

Main Responsibilities:

  • Lead a team of operations agents to consistently meet service standards and performance with a Safety First mindset
  • Manage the gateway process, ensuring all shipments are cleared in the quickest, most efficient manner possible
  • Support the Duty Manager in identifying areas for improvement and implementing changes to enhance process flow, facilities, and equipment
  • Plan and manage staffing levels to achieve productivity targets and meet business requirements
  • Maintain cooperative relationships between gateway departments, local country offices, and the DHL network

Key Skills and Qualifications:

  • Proven people leadership skills to successfully lead teams to achieve goals and stretch targets
  • Ability to think strategically, develop, and implement new processes
  • Ability to balance short-term and long-term demands, delivering on departmental targets and strategy
  • Excellent written and oral communication, organisational, and interpersonal skills

Benefits:

  • $200 yearly health and well-being allowance
  • $500 yearly international travel allowance
  • Long service awards, recognition events, and monetary prizes
  • 12 weeks paid parental leave (continuation of superannuation payments)
  • Inclusive culture with employee-led diversity groups
  • EAP for you and your immediate family

Working Hours:

This is a full-time position working 38 hours per week on the PM Shift, from Saturday to Wednesday.

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