Vacation Experience Coordinator
4 weeks ago
About the Role
As a Guest Service Generalist at Travel + Leisure Co., you will play a vital role in ensuring seamless and memorable experiences for our guests. Your primary responsibility will be to deliver exceptional customer service, ensuring that all guests feel welcome and supported throughout their stay.
Key Responsibilities
- Manage daily Front Office operations, including check-in and check-out processes, handling guest inquiries, and resolving any issues that may arise.
- Provide exceptional customer service, ensuring that guests receive timely and courteous assistance with their needs.
- Work collaboratively with other departments, such as Housekeeping, Food and Beverage, and Maintenance, to ensure seamless operations and maintain a high level of guest satisfaction.
- Perform tasks related to cash handling, including balancing procedures, and possession of a thorough knowledge of administration equipment.
Requirements and Qualifications
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues alike.
- Positivity, enthusiasm, and a passion for delivering exceptional customer service.
- Ability to work a flexible roster, including weekends, evenings, and school holidays.
- Immaculate presentation and professional grooming standards.
What We Offer
As a valued member of our team, you will enjoy a range of benefits, including discounted hotel stays, subsidised private health insurance, and professional development opportunities.
Join Our Team
We are an equal opportunity employer and welcome applications from all qualified candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, apply today to become part of our dynamic team at Travel + Leisure Co.
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