Conflict Resolution Professional, Byron Bay

1 week ago

Byron Bay, Australia beBeeConflictResolution Full time $80,000

Job Title: Conflict Resolution Professional, Byron Bay

A full-time position awaits a skilled professional to resolve customer complaints in Byron Bay.

The Role:

  • We conduct satisfaction calls with customers to ensure their needs are met.
  • Issues that arise are identified and cases created for them, collaborating with stakeholders to find solutions.
  • Tasks are coordinated with third parties and office staff to drive projects forward.
  • We follow up proactively with all parties involved to guarantee timely completion of tasks.
  • Solution providers confirm that offered solutions have been delivered.
  • Feedback is provided to management on installer quality and customer experience.

About You:

  • Prior experience in case management or conflict resolution is desired.
  • You must be able to effectively manage multiple stakeholders and prioritize tasks.
  • Strong problem-solving skills and a proactive attitude are required.
  • You should be task-oriented and motivated to drive projects to completion.
  • Confident and clear communication style is essential.
  • You are focused on customer satisfaction and success.
  • Compassionate and empathetic in customer interactions, with a strong customer service mindset.
  • Salesforce knowledge is beneficial but not necessary.

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