Community Engagement Officer
1 week ago
About Katherine Town Council:
We are a Municipal Council serving the community of Katherine, Northern Territory. Our mission is to provide essential services and infrastructure while fostering a sense of community and diversity.
As a Community Engagement Officer, you will play a vital role in delivering high-quality services to our customers through various channels, ensuring excellent service standards.
The successful candidate will have a strong understanding of customer service principles and be able to communicate effectively with people from diverse backgrounds.
Key Responsibilities:
- Provide exceptional customer service via phone, email, or in-person interactions
- Process transactions and balance payments in accordance with Council regulations
- Support administrative tasks for the Administration Manager and team
- Coordinate facility bookings, manage applications, and maintain the hire diary
- Assist with correspondence, filing, and recording incoming and outgoing documents
- Undertake errands, courier runs, and other tasks as required
Organisational Responsibilities:
- Ensure compliance with Workplace Health and Safety requirements
- Participate in disaster response and recovery efforts
- Foster relationships with the community and stakeholders
- Perform duties that align with the organisation's strategic direction
Job Benefits:
- 6 weeks annual leave per annum
- 3 weeks sick leave per annum
- Free access to the Katherine town pool and 50% gym discount
Salary: $60,000 - $80,000 per annum, depending on experience
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