Community Engagement Officer

1 week ago


Katherine, Northern Territory, Australia Katherine Town Council Full time

About Katherine Town Council:

We are a Municipal Council serving the community of Katherine, Northern Territory. Our mission is to provide essential services and infrastructure while fostering a sense of community and diversity.

As a Community Engagement Officer, you will play a vital role in delivering high-quality services to our customers through various channels, ensuring excellent service standards.

The successful candidate will have a strong understanding of customer service principles and be able to communicate effectively with people from diverse backgrounds.

Key Responsibilities:

  • Provide exceptional customer service via phone, email, or in-person interactions
  • Process transactions and balance payments in accordance with Council regulations
  • Support administrative tasks for the Administration Manager and team
  • Coordinate facility bookings, manage applications, and maintain the hire diary
  • Assist with correspondence, filing, and recording incoming and outgoing documents
  • Undertake errands, courier runs, and other tasks as required

Organisational Responsibilities:

  • Ensure compliance with Workplace Health and Safety requirements
  • Participate in disaster response and recovery efforts
  • Foster relationships with the community and stakeholders
  • Perform duties that align with the organisation's strategic direction

Job Benefits:

  1. 6 weeks annual leave per annum
  2. 3 weeks sick leave per annum
  3. Free access to the Katherine town pool and 50% gym discount

Salary: $60,000 - $80,000 per annum, depending on experience



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