Digital Transformation Leader

4 days ago


Melbourne, Victoria, Australia Capgemini Full time

About the Role

We are seeking a highly skilled and experienced ServiceNow Practice Lead to join our team. As a key member of our Cloud Infrastructure Services & Modern Work (CIS & MW) practice, you will be responsible for developing and leading our ServiceNow practice, driving digital transformation and IT service capabilities for our clients.

Key Responsibilities

  • Practice Leadership: Develop and execute strategies to establish and expand the ServiceNow practice. Lead the development of service offerings, go-to-market strategies, and frameworks to drive revenue growth.
  • Optimise Utilization Rates: Ensure optimal utilization of resources to meet business objectives.
  • Revenue Growth: Meet and exceed revenue and margin metrics.
  • Client Engagement: Advise clients on their business needs and design customized ServiceNow solutions. Support sales efforts, develop proposals, and secure new business.
  • Solution Design & Delivery: Lead ServiceNow project implementation, ensuring timely and budget-conscious delivery. Oversee the project lifecycle from discovery to support.

Requirements

  • Experience: A minimum of 10-15 years in IT consulting or professional services, with at least 5 years specializing in ServiceNow solutions.
  • Technical Expertise: Advanced proficiency in core ServiceNow modules, including IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery, Customer Service Management (CSM).
  • Leadership Skills: Strong leadership and business acumen, with the ability to lead a team and scale operations.
  • Communication Skills: Excellent verbal, written, and interpersonal communication skills.


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