Tech Expertise Professional

4 days ago


Melbourne, Victoria, Australia MedHealth Full time

MedHealth is a purpose-built collection of industry-leading health, medical, and employment brands. Our diverse capabilities come together to achieve the best possible health and employment outcomes for individuals and populations. We strive to make a meaningful impact in the lives of those we serve.

Job Description

The Tech Bar Support role is responsible for providing excellent in-person support for all IT queries. This includes assisting with account creation and deletion, managing hardware delivery and return, and ensuring meeting rooms and office technology are fully functional. Additionally, this role involves delivering training to end-users as required by the business and supporting key events and functions requiring technology.

Main Requirements:

  • At least 2 years of experience on a Service Desk or equivalent
  • 1+ year of providing new user support, including account creation and software deployment
  • In-person support experience for Teams meeting rooms and related equipment
  • Troubleshooting and resolving hardware issues
  • Experience with Office 365 and Windows
  • Knowledge of ITIL and familiarity with ticketing systems
  • Familiarity with Active Directory, Azure Active Directory, and Print Servers
  • Proven experience supporting printers, both in-person and remotely
  • Excellent customer service and interpersonal skills

We offer a dynamic work environment and opportunities for professional growth. If you are passionate about technology and delivering exceptional support, we encourage you to apply.



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