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Operational Excellence Lead
3 weeks ago
Job Title: Client Relationship Manager
Job Summary: We are seeking an experienced Client Relationship Manager to manage key client relationships, drive improvement initiatives, and deliver exceptional service in our collections and recoveries teams.
Key Responsibilities:
- Manage key client relationships and support the Head of Relationship Management in strategic client management.
- Collaborate with cross-functional teams (analysts, supplier managers, operations, IT) to deliver client products and services.
- Identify process and strategy gaps, and drive improvement initiatives, especially as it relates to customer-oriented service improvements.
Requirements: To be successful in this position, you will need a minimum of 5 years of experience in collections and/or recoveries environments. Strong experience in B2B client services and client performance management roles is essential. You must also have excellent internal stakeholder and external client management skills, as well as the ability to operate independently and take initiative.
What We Offer: At Equifax, we offer a competitive compensation package, including a hybrid work model, additional leave allocations, and discounted gym memberships. We also provide opportunities for career development and learning, as well as a diverse and inclusive workplace environment.
