Dynamic Hotel Manager

2 weeks ago

Brisbane, Queensland, Australia beBeeOperations Full time $60,000 - $75,000
Hotel Operations Manager

The position of Assistant Manager at a reputable hotel is available.

Key Responsibilities:

  • Assist and oversee the day-to-day operations of the Front Office team and work closely with housekeeping, maintenance and Food & Beverage team.
  • Supervise and monitor team members with true leadership ability that motivates the entire team.
  • Take initiative to ensure all interactions with our guests are positive and productive.
  • Ensure the smooth and efficient running of the Hotel's operation in absence of the General Manager/Front Office Manager with a high level of customer service provided at all times.
  • Actively resolve complaints and challenges presented by guests/customers to reach a win-win situation.
  • Ensure there is management support and presence visible on Front Desk and in the lobby during key times throughout the day.
  • Process and assist with check-in and check-out of guests when needed.
  • Respond to and coordinate emergency situations.
  • Assist with preparation and service of all-day dining orders and cafe orders and assist in the restaurant when needed.

Requirements:

  • Relevant experience in the hotel industry.
  • Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera.
  • Guest obsessed focus.
  • Ability to navigate through change and provide quick thinking solutions should problems arise.
  • Leadership qualities, with the ability to extend yourself to assisting your colleagues where needed, maintaining high levels of communication with other departments.
  • Clear and confident communication skills - both written and verbal.
  • Hold a valid Responsible Service of Alcohol certificate, First Aid and Food Safety Supervisor training.
  • Ability to work across a rotating roster including mornings, evenings and weekends.

This is an exciting opportunity for individuals who enjoy a dynamic and fast-paced environment. If you possess excellent interpersonal and communication skills, we encourage you to apply.

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