Senior Claims Support Specialist

2 days ago


Canberra, ACT, Australia QBE Insurance Group Full time

We are seeking a skilled Senior Claims Support Specialist to join our team at QBE Insurance Group in Canberra, ACT. As a key member of our Workers Compensation Claims team, you will be responsible for supporting claims managers and providing exceptional customer experiences.

The ideal candidate will be self-motivated, detail-oriented, and have excellent communication skills. You will receive comprehensive training to enhance your knowledge in workers' compensation and develop strong relationships with clients.

Your Key Responsibilities:
  • Support claims managers in managing high-volume claims portfolios.

  • Maintain open communication with clients, encouraging compliance with approved treatment plans.

  • Provide insightful analysis on claims activity and trends to inform underwriters and risk assessors.

  • Negotiate cost-effective solutions that balance treatment quality and budgetary constraints.

  • Liaise with employers and healthcare providers to implement job modifications and ensure medical progress updates.

  • Coordinate regular calls with clients to address their needs and concerns.

About QBE:

At QBE Insurance Group, we offer a range of benefits to support your work-life balance, including hybrid working, wellbeing programs, and flexible leave options.



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