Senior Claims Support Specialist
2 days ago
We are seeking a skilled Senior Claims Support Specialist to join our team at QBE Insurance Group in Canberra, ACT. As a key member of our Workers Compensation Claims team, you will be responsible for supporting claims managers and providing exceptional customer experiences.
The ideal candidate will be self-motivated, detail-oriented, and have excellent communication skills. You will receive comprehensive training to enhance your knowledge in workers' compensation and develop strong relationships with clients.
Your Key Responsibilities:Support claims managers in managing high-volume claims portfolios.
Maintain open communication with clients, encouraging compliance with approved treatment plans.
Provide insightful analysis on claims activity and trends to inform underwriters and risk assessors.
Negotiate cost-effective solutions that balance treatment quality and budgetary constraints.
Liaise with employers and healthcare providers to implement job modifications and ensure medical progress updates.
Coordinate regular calls with clients to address their needs and concerns.
At QBE Insurance Group, we offer a range of benefits to support your work-life balance, including hybrid working, wellbeing programs, and flexible leave options.
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