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Customer Service Specialist

2 weeks ago

Brisbane, Queensland, Australia Sonic HealthPlus Full time
Job Description

We are seeking a highly skilled and detail-oriented Premium Services Administration Officer to join our team in Brisbane CBD, QLD. This full-time role will be responsible for coordinating administration services for clients, working closely with occupational physicians, psychiatrists, and psychologists to achieve high service expectations.

The ideal candidate will have strong customer service skills, attention to detail, and proficiency in Microsoft applications. They will also demonstrate the ability to work autonomously and as part of a team environment.

Responsibilities
  • First point of contact with clients
  • Ongoing liaison with clients
  • Processing medical bookings
  • Co-ordination of results management
  • Answering dedicated unit phone line
  • Working in other teams when required

The successful candidate will be able to work effectively in a fast-paced environment and maintain superior respect, communication, and service in dealing with employees, managers, patients, clients, and service suppliers.