Design Services Coordinator
1 week ago
We are seeking a highly skilled Design Services Coordinator to join our team at Stockland. In this role, you will be responsible for ensuring a consistent, high-quality feel for our residential communities by reviewing house designs, colour selections and landscaping applications via our online Stockland Design Review Process.
You will work closely with builders, customers and internal colleagues to deliver a great experience during an important part of the customer journey – designing their home. Your responsibilities will include reviewing and approving/declining house designs/plans, communicating to customers/builders of either approvals with congratulations or declines with clear and easy to understand rationale.
Additionally, you will work closely with development managers to compose, produce and keep design guidelines up to date and reflective of builder feedback; ensure guidelines are simple to understand for end customers. You will also manage customer and builder enquiries coming through to the Design email inbox; communicating clearly how the approval process works, what Stockland is responsible for vs. Council, guideline interpretation, etc.
Recommending and managing proven tactics and processes to encourage customers to keep community standards high (e.g. landscaping bonds and refunds) is also a key responsibility. Internally, you will report on and communicate approval / decline rate, and insights/trends coming from review of house plans (style, # of bedrooms, one/two storeys, etc.) to inform future community planning.
Input into improvements to our builder and customer experience (e.g., clear communications, usability of the online Builder Portal to submit plans) is also an important aspect of this role.
About You
- Relevant industry experience with a residential development or home builder business
- Experience reading building plans and comparing them to guidelines
- Demonstrated ability to manage systems, workflow, and data in a timely manner
- Proven organizational and time management skills
- Track record of working with external stakeholders and managing relationships within a collaborative team environment
- Background in Customer Service or Sales helpful for customer-orientation
- University degree would be beneficial in related area
- Design or planning qualification preferred
- Own vehicle and drivers licence
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