Truck Service Representative
2 weeks ago
About Kenworth DAF Melbourne
We are a leading heavy duty truck dealership representing the KENWORTH and DAF brands, located close to the Western ring road in Laverton's transport hub.
The Opportunity
We are seeking a Truck Service Representative to join our dynamic team. As a liaison between customers and the Service Department, you will address every customer's needs and concerns by providing appropriate solutions.
Key Responsibilities
- Greet customers and promptly address their inquiries and service requests.
- Display extensive knowledge about products and services.
- Document all vehicle issues and requests.
- Communicate with customers about all vehicle problems, including warranty issues, repairs, and maintenance.
- Ensure accurate quotes, costing, and invoicing are provided and recorded.
- Collaborate with technicians to ensure repairs are completed within the allocated timeframe.
- Attend to the front counter and all service platforms to respond to customer enquiries.
- Raise, process, and close repair orders.
- Provide order numbers to contractors and sublet invoices to dealers.
- Perform other duties as required.
About You
- Previous experience in a similar role within the Automotive industry is highly regarded.
- A qualified Diesel/Motor Mechanic is preferred.
- Excellent customer service skills are essential.
- Great attention to detail and organisational skills are required.
- Outstanding communication skills are necessary.
- Adequate knowledge of the Automotive or Transport industries is required.
- Experience in Auto I.T. systems and costing is desirable.
- Flexibility to work outside regular business hours, including evenings, weekends, and holidays as part of a breakdown phone rotation.
- Flexibility to work as part of a Saturday shift rotation once a month.
Why Choose Us?
In return, we offer great working conditions, a friendly team environment, an excellent salary package including generous superannuation, salary sacrifice, corporate health benefits, education support, and long-term employment and career opportunities.
Estimated Salary: $80,000 - $110,000 per annum, depending on experience.
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