Truck Service Representative

2 weeks ago

Laverton, Australia Kenworth DAF Melbourne Full time

About Kenworth DAF Melbourne

We are a leading heavy duty truck dealership representing the KENWORTH and DAF brands, located close to the Western ring road in Laverton's transport hub.

The Opportunity

We are seeking a Truck Service Representative to join our dynamic team. As a liaison between customers and the Service Department, you will address every customer's needs and concerns by providing appropriate solutions.

Key Responsibilities

  • Greet customers and promptly address their inquiries and service requests.
  • Display extensive knowledge about products and services.
  • Document all vehicle issues and requests.
  • Communicate with customers about all vehicle problems, including warranty issues, repairs, and maintenance.
  • Ensure accurate quotes, costing, and invoicing are provided and recorded.
  • Collaborate with technicians to ensure repairs are completed within the allocated timeframe.
  • Attend to the front counter and all service platforms to respond to customer enquiries.
  • Raise, process, and close repair orders.
  • Provide order numbers to contractors and sublet invoices to dealers.
  • Perform other duties as required.

About You

  • Previous experience in a similar role within the Automotive industry is highly regarded.
  • A qualified Diesel/Motor Mechanic is preferred.
  • Excellent customer service skills are essential.
  • Great attention to detail and organisational skills are required.
  • Outstanding communication skills are necessary.
  • Adequate knowledge of the Automotive or Transport industries is required.
  • Experience in Auto I.T. systems and costing is desirable.
  • Flexibility to work outside regular business hours, including evenings, weekends, and holidays as part of a breakdown phone rotation.
  • Flexibility to work as part of a Saturday shift rotation once a month.

Why Choose Us?

In return, we offer great working conditions, a friendly team environment, an excellent salary package including generous superannuation, salary sacrifice, corporate health benefits, education support, and long-term employment and career opportunities.

Estimated Salary: $80,000 - $110,000 per annum, depending on experience.

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