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Retail Operations Manager
2 months ago
About the Role:
The opportunity:
As a Floor Manager at Sephora, you will be our Senior Beauty Advisor and you'll support the Store Manager and Assistant Store Manager in leading the store team in a fast-paced and exciting retail environment to deliver an unbeatable client experience.
You will play a key role in:
- Setting the Tone: Being the role model to your team by showcasing the Sephora experience to customers through embodying Sephora's DNA of delivering a curated, innovative prestige beauty experience.
- Driving Sales: Driving a selling culture to exceed KPI's and consistently raise the performance and capability of your team through coaching and supporting their growth and development.
- Data-Driven Decision Making: Utilising and interpreting reporting data to support operational decisions by working closely with the Store Manager, Assistant Store Manager, and fellow team of Senior Beauty Advisors.
- Effective Communication: Facilitating open communication with your team by providing effective feedback and consistent communication with the Management team.
- Point of Contact: Serving as the point of contact when being the Manager in Charge (MIC) for client and cast member matters within a fast-paced environment to confidently make store decisions.
What We're Looking For:
- Availability: Are open to working a 38hr rotating roster to support store needs.
- Experience: Have previous retail management experience across areas of managing profit and loss, sales forecasting, people management & training, stock control, and visual merchandising.
- Technical Skills: Have proficiency in using Microsoft Office Suite to interpret and input data for daily reporting.
- Leadership Style: Are a hands-on leader who loves being on the sales floor to motivate, coach, and help your store team members succeed.
- Client Focus: Are passionate about excellent client service and experiential retail to ensure your store represents the Sephora brand.
- Culture: Have a passion to maintain a strong and positive culture where everyone is valued, recognized, and enabled to succeed through feedback and career development, coaching, learning, and recognition.
- Results-Oriented: Have a drive for results with a history of exceeding sales targets and KPI's.
Additional Requirements:
- Availability: The ideal candidate will be able to provide 5 full days of availability across key trading times including but not limited to late-night, weekend, and public holiday trading.
About Sephora:
Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
If you consider yourself to require reasonable adjustments to any part of our recruitment process, we invite you to share those requirements with us when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent process of assessment.
