Aviation Support Specialist

2 weeks ago


Melbourne, Victoria, Australia Cessna Aircraft Company Full time
Job Overview

Cessna Aircraft Company has been inspiring the journey of flight for nine decades through iconic and beloved brands. We are passionate advocates of aviation, empowering people with the freedom of flight.

Job Description

The Customer Support Solutions role involves working as part of a team to provide excellent service to customers. Key responsibilities include resolving priority customer support matters, collaborating with functional groups, collecting and reporting metrics, and using technical knowledge to assist customers with complex problems.

Key Responsibilities
  1. Resolve escalated customer support issues in a timely and accurate manner.
  2. Collaborate with various functional areas to troubleshoot issues and support each event with consideration for complexity.
  3. Collect and report metrics to leadership along with recommendations for addressing trends.
  4. Use technical expertise to assist customers with complex problems and authorize returns when necessary.
Requirements
  1. Confidence in working independently without daily supervision.
  2. Ability to anticipate customer needs.
  3. Demonstrate dedication in meeting internal and external customer expectations.
  4. Excellent written and verbal communication skills.


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