Aviation Support Specialist
2 weeks ago
Cessna Aircraft Company has been inspiring the journey of flight for nine decades through iconic and beloved brands. We are passionate advocates of aviation, empowering people with the freedom of flight.
Job DescriptionThe Customer Support Solutions role involves working as part of a team to provide excellent service to customers. Key responsibilities include resolving priority customer support matters, collaborating with functional groups, collecting and reporting metrics, and using technical knowledge to assist customers with complex problems.
Key Responsibilities- Resolve escalated customer support issues in a timely and accurate manner.
- Collaborate with various functional areas to troubleshoot issues and support each event with consideration for complexity.
- Collect and report metrics to leadership along with recommendations for addressing trends.
- Use technical expertise to assist customers with complex problems and authorize returns when necessary.
- Confidence in working independently without daily supervision.
- Ability to anticipate customer needs.
- Demonstrate dedication in meeting internal and external customer expectations.
- Excellent written and verbal communication skills.
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Aviation Safety and Operations Specialist
1 week ago
Melbourne, Victoria, Australia Star Aviation™ Full timeThe Aviation Safety and Operations Specialist is responsible for ensuring that all aspects of our ground handling services meet the highest standards of safety and quality. If you have a strong focus on achieving safety, operational, and financial scorecard metrics, this may be the ideal role for you.About This JobOversee the planning and utilisation of...
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Aviation Support Specialist
6 days ago
Melbourne, Victoria, Australia Bell Full timeJob SummaryWe are seeking a highly organized and detail-oriented Aviation Support Specialist to assist our Customer Service Managers in a dynamic general aviation environment. This role is a 24-month contract that involves providing administrative support, ensuring smooth coordination between departments, and enhancing customer satisfaction and operational...
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Aviation Support Specialist
4 days ago
Melbourne, Victoria, Australia Dnata Travel Group Full timeAbout the RoleWe are looking for an Aviation Support Specialist to join our team at Dnata Travel Group. In this role, you will assist with the movement of Ground Services Equipment, conduct aircraft marshalling, and participate in safe and timely Aircraft push back and towing activities.Key AttributesProven ability to work independently and as part of a...
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Aviation Support Specialist
7 days ago
Melbourne, Victoria, Australia Cessna Aircraft Company Full timeCessna Aircraft Company has been a global leader in private aviation for decades, empowering people with the freedom of flight. We are passionate advocates of aviation and provide opportunities to expand skills and knowledge. As a detail-oriented Customer Service Support Staff, you will assist the Customer Service Managers and upcoming iMRO transition in a...
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Aviation Customer Support Specialist
4 days ago
Melbourne, Victoria, Australia Bell Full timeJob Summary:We are seeking a detail-oriented and analytical Aviation Customer Support Specialist to join our team on all escalated and priority customer support matters.Key Responsibilities:Responsible for resolving complex customer inquiries through multiline calls and emails in a timely and accurate manner.Collaborate with various functional areas to...
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Aviation Ground Support Equipment Specialist
5 days ago
Melbourne, Victoria, Australia KLM Equipment Services Full timeA great opportunity exists for a skilled Automotive Mechanic to join our team in Melbourne.In this role, you will be responsible for conducting repairs and preventive maintenance of ground support equipment, working collaboratively with colleagues to develop effective solutions.Key requirements include:Experience with diesel engines, hydraulic systems, and...
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Senior Aviation Consultant
5 days ago
Melbourne, Victoria, Australia WSP Global Inc. Full timeJob Overview:Australia's Aviation industry is entering an exciting growth phase, with significant projects underway. WSP Global Inc. seeks Expressions of Interest from Associate-level Aviation professionals to join our team as Airport Infrastructure Specialists.Responsibilities:This role involves contributing to key aviation infrastructure projects, working...
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Aviation Support Specialist
2 weeks ago
Melbourne, Victoria, Australia Textronaviation Full timeJob Overview:We are seeking an experienced customer support professional to join our team as a Customer Support Solutions representative.Responsibilities:Interacts with functional groups within aftermarket and customer service to ensure excellent customer service.Provides alternate part number options, IPC research related matters, lost shipment, shipment...
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Aviation Operations Specialist
7 days ago
Melbourne, Victoria, Australia Dnata Travel Group Full timeJob Description:Dnata Travel Group is seeking a skilled Aviation Operations Specialist to join our team at Melbourne Airport. As a key member of our ground services team, you will be responsible for assisting with the movement of Ground Services Equipment, marshalling arriving aircraft, and conducting safe and timely aircraft push back and towing...
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Aviation Invoicing Specialist
2 weeks ago
Melbourne, Victoria, Australia Textronaviation Full timeEnsuring Seamless Customer ExperienceYou will be responsible for assisting the Customer Service Managers with daily administrative tasks and customer interactions, ensuring smooth coordination between departments.Key Responsibilities:Communicate with customers regarding invoice details, payment terms, and account status.Monitor outstanding invoices and...
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Aviation Logistics Specialist
2 weeks ago
Melbourne, Victoria, Australia Dnata Travel Group Full timeAbout the PositionWe are seeking a skilled Aviation Logistics Specialist to join our team at Dnata Travel Group.In this role, you will be responsible for determining and allocating available shifts through a fair and transparent process, ensuring compliance with budgets and financial demands.The successful candidate will have excellent analytical and...
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General Aviation Customer Liaison
6 days ago
Melbourne, Victoria, Australia Cessna Aircraft Company Full timeWe are seeking a highly organized and detail-oriented individual to join our team as an Aviation Customer Care Specialist. This role involves assisting the Customer Service Managers with daily administrative tasks, customer interactions, and ensuring smooth coordination between departments.Job Description:The ideal candidate will have a minimum of 2 years of...
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Support Services Administrator
6 days ago
Melbourne, Victoria, Australia Cessna Aircraft Company Full timeCessna Aircraft Company has been inspiring the journey of flight for nine decades through the iconic Cessna and Beechcraft brands. We are passionate advocates of aviation and empower people with the freedom of flight. As a global leader in private aviation, we offer opportunities for career growth and development. We are seeking a highly organized and...
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Aviation Hospitality Specialist
6 days ago
Melbourne, Victoria, Australia Virgin Australia Airlines Full timeWe're transforming the flying experience, creating unforgettable moments for our guests.As an Aviation Hospitality Specialist with Virgin Australia Airlines, you'll embody our fun, laid-back spirit while delivering exceptional service to all our guests.Our Ideal CandidatePassionate about providing outstanding customer experiencesExcellent communication and...
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Aviation Systems Specialist
2 days ago
Melbourne, Victoria, Australia Bell Full timeAbout the Job:We are looking for a skilled Aviation Systems Specialist to join our team at Bell. In this role, you will be responsible for maintaining the airworthiness of our aircraft and ensuring they meet the highest safety standards.Key Responsibilities:Perform a variety of diagnostic and mechanical duties on one or more jet and/or turboprop aircraft...
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Aviation Customer Care Specialist
6 days ago
Melbourne, Victoria, Australia Cessna Aircraft Company Full timeCessna Aircraft Company is passionate about empowering people with the freedom of flight. As a global leader in private aviation, we offer opportunities for career growth and development. We are seeking a highly organized and detail-oriented individual to join our team as a Support Services Administrator - Aviation.Job Description:This role involves...
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Aviation Infrastructure Specialist
2 weeks ago
Melbourne, Victoria, Australia Beca Corporate Holdings Limited, Full timeAbout the RoleWe are seeking an experienced Electrical Engineer to join our Aeronautical Ground Lighting (AGL) team in Melbourne. As an early career level engineer, you will have the opportunity to work on exciting projects and develop your skills in electrical engineering solutions for aviation infrastructure.You will design and deliver high-quality...
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Aviation Safety Expert
6 days ago
Melbourne, Victoria, Australia QinetiQ Full timeAs a highly skilled Aviation Safety Expert, you will work closely with our team to ensure the safe and compliant operation of defence aerodromes nationwide. This exciting opportunity will see you working on high-priority projects that are critical to maintaining the safety and compliance of defence aviation operations.About the RoleThis challenging and...
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Customer Support Specialist
5 days ago
Melbourne, Victoria, Australia Textronaviation Full timeAt Textron Aviation, we are seeking a detail-oriented and customer-focused individual to join our team as a Customer Support Specialist. This 24-month contract role involves assisting the Customer Service Managers with daily administrative tasks and providing exceptional customer interactions.The ideal candidate will have a minimum of 2 years' experience in...
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Aviation Community Engagement Specialist
6 days ago
Melbourne, Victoria, Australia Melbourne Airport Full timeWe are currently seeking an Aviation Community Engagement Specialist to join our Strategy, Planning, and Community team.The successful candidate will support the development, consultation, and submission of a proposal for delivering noise amelioration that secures approval from the Federal Minister for Infrastructure by 2026. This role requires a dynamic and...