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Rental Operations Specialist
2 months ago
SIXT Australia is a premium car rental company that offers exceptional service, competitive rates, and a wide range of vehicles to suit every need.
Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Agent. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring seamless rental experiences, and contributing to the growth and success of our business.
Key Responsibilities- Provide exceptional customer service, exceeding customer expectations through proactive communication, empathy, and a positive attitude.
- Manage rental agreements, ensuring accurate and efficient processing, and resolving any issues promptly.
- Respond to customer inquiries, addressing their needs and concerns in a timely and professional manner.
- Pick-up and delivery of vehicles, maintaining a high level of presentation and cleanliness.
- Perform general administrative tasks, including data entry, reporting, and maintaining accurate records.
- Contribute to the maintenance of a clean and organized branch environment, adhering to SIXT's quality standards.
- Sell additional rental products, promoting our services and driving revenue growth.
- Collaborate with colleagues to achieve team goals, share knowledge, and support each other in delivering exceptional customer experiences.
- Excellent communication and interpersonal skills, with a strong ability to build rapport with customers and colleagues.
- Strong attention to detail, with a focus on accuracy and efficiency in administrative tasks.
- Previous experience in customer-facing roles, preferably in the retail or hospitality industry.
- Competent computer skills, with proficiency in software applications and systems.
- Current, unrestricted full driving license and full working rights in Australia.
- Ability to work in a fast-paced environment, multitasking during peak periods, and working unsupervised.
- Flexible attitude, with a willingness to work varied shifts, including weekends.
- Comprehensive training and development opportunities, enabling you to grow and succeed in your career.
- A generous sales and service bonus structure, providing uncapped earning potential.
- A range of career progression opportunities, with the potential to move into leadership roles or specialized areas within the business.
- A supportive and inclusive work environment, with a focus on employee well-being and recognition.
- Access to exclusive employee benefits, including discounts on SIXT rentals and other NRMA Group services.
SIXT Australia is part of the NRMA Group, a trusted and respected brand in Australia. We are committed to fostering an inclusive culture, valuing diversity, and promoting equal opportunities for all employees.
