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Retail Operations Manager

2 months ago

Maroochydore, Queensland, Australia Lendlease Full time
About the Role

We are seeking an experienced Retail Manager to join our team at Sunshine Plaza Centre. As a key member of our Centre team, you will be responsible for managing the relationship and delivery of outcomes for our retailers, from beginning to end.

This is a significant growth opportunity, where you will develop a sound understanding of the Centre operations and use this to develop, drive and implement strategic plans to manage and improve the offering to our customers and the value of the centre.

Key Responsibilities
  • Work closely with the Retail Manager & Centre Manager, offering insights, reporting and continuous improvement initiatives
  • Responsible for stakeholder management of retailer relations at the Centre – taking ownership for driving clear, proactive, and efficient communications with a keen focus on customer experience and solution delivery.
  • Prepare, report and manage budgets for Lendlease Retail, Retailers & Owners
  • Strategic analysis of retailer sales performance, occupancy cost analysis
  • Supporting the debt & abatement process providing recommended strategies to the Centre Manager to secure a best cash position. Managing rent arrears and driving solutions.
  • Identification and management of critical tenancies – including recommendation as to exit strategy or assistance program.
  • Management of Retailer Training and Retail Consultants as required.
About You

We want to see your experience in retail management and your ability for building strong relationships with retailers as well as all other stakeholder groups, while gaining insight into their business needs. You will have experience in managing conflict and knowledge of retail leases legislation and good financial reporting and budget management skills.

Lendlease is the kind of place where everyone can still be an individual in a team environment, so that aspiration, focus and innovation is at the forefront of everything we do. We give you the empowerment and freedom to explore everything you want to do to make your career the best it can be. If you are focused and aspire to grow your career in a challenging and leading-edge environment, then you will have a future with great possibilities with us.

Lendlease provides a wide range of benefits to support our employees through their everyday lives. Our flexible work arrangements make it possible to shape your working day accordingly. We embrace the value of a vibrant and diverse workforce and recognise that our people have different experiences and needs at different times.

At Lendlease we offer workplaces that unite diverse minds; where respect, equitable treatment and equitable opportunity are just the norm. We remain committed to supporting under-represented groups and providing a wide range of inclusion initiatives, so that everyone is supported to thrive.

Our commitment to Diversity, Equity and Inclusion is reflected in our Elevate Reconciliation Action Plan, our Bronze Award with the Australian Workplace Equality Index by Pride in Diversity, and our generous parental leave policy of 26 weeks to any parent regardless of gender.

Lendlease welcomes applicants regardless of gender identity, ethnicity, people with a disability, sexual orientation, or life stage. If you do not meet all the criteria or require adjustments to proceed with your application, we encourage you to reach out for a further discussion.