Retail Supervisor Position

1 week ago

Melbourne, Victoria, Australia beBeeRetail Full time $80,000 - $100,000

Supervisor of Retail Excellence

At JD Sports, our customer is at the heart of everything we do. As a key member of the store management team, you will lead your department in delivering exceptional customer service to every JD customer. You will be responsible for maintaining the merchandising & visual standards and sales results within your department.

Leading by example, you will coach and develop your team to deliver great in-store experiences. Your primary objective will be to create an environment where our customers feel valued, included, and celebrated.

Key Responsibilities:

  • Model exceptional customer service, every customer, every time
  • Support and guide team to deliver exceptional service and a 'service over task' environment
  • Actively gain, maintain and share product & brand knowledge for your department
  • Support management team to improve financial performance within your department
  • Work with back of house team to ensure product availability
  • Uphold company standards and deliver store visual excellence

What We're Looking For:

  • 2-3 years experience within retail or like industry
  • You are passionate about creating an amazing service experience and culture for our customers
  • You have a proven track record in driving and exceeding set KPIs and communicate well with all stakeholders
  • You have excellent time management skills to ensure that daily priorities are executed in a timely manner

What's In It For You?

  • Work with some of the best product and biggest sports fashion brands in the market
  • Referral bonus scheme
  • Training and development to evolve and shape your career
  • Opportunity to progress across all areas of the business including Retail, Support Office, and our Distribution Centre
  • Treat yourself with our attractive staff discount This can also be used for friends and family
  • Access to our Employee Assistance Program & Mental Health champions
  • One month paid parental leave for full-time employees

We value diversity and inclusion and champion a culture where everyone feels valued, included, and celebrated.

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