Returns Logistics Coordinator

3 weeks ago

Sydney, New South Wales, Australia Jb Hi-Fi Limited Full time

Key Highlights:

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We are seeking a highly organized and results-driven Returns Team Member to join our Home Delivery Centre (HDC) team.

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About the Role:

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  • Manage escalated customer returns, ensuring prompt and effective resolution and communication of any improvement opportunities including provision and delivery of exchange, collection of faulty items and damage allowances">
  • Resolve credit claims with suppliers and escalate issues in line with established processes and provide information and input for business investigations, as required">
  • Ensure transport carriers comply with service level targets and monitor key performance indicators to inform effectiveness and/or identify and remedy non-compliance">
  • Contribute to the management of effective processes and systems to ensure quality records management and data integrity">
  • Work collaboratively with store teams to transfer knowledge of bulky goods returns processes">
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About You:

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To be successful in this role, you will possess excellent collaboration skills and the ability to work autonomously, coupled with a strong focus on delivering results and improving work processes.

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You will also have:

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  • Year 12 education">
  • At least 3 years operational warehouse experience">
  • Proficient in Microsoft applications">
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What We Offer:

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As a Returns Team Member, you can expect a competitive salary package ranging from $60,000 to $80,000 per year, depending on your location and experience.

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You will also enjoy:

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  • A supportive and inclusive team environment">
  • Ongoing training and development opportunities">
  • Generous team member discounts across The Good Guys and JB Hi-Fi">
  • Access to ongoing career advancement opportunities within the company">
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How to Apply:

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If you are a motivated and organized individual looking to take your career to the next level, please click apply and upload your CV.

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JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion.

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