Remote Customer Success Expert

6 days ago

Australia beBeeGrowth Full time $80,000 - $110,000
Customer Success Manager

We're seeking a seasoned Customer Success Manager to lead a portfolio of high-value customers. This role requires excellent relationship-building skills, commercial acumen, and a passion for driving growth.

  • Manage a portfolio of 80-100 customers, building long-term relationships and ensuring ongoing success.
  • Drive adoption and usage of the platform to deliver measurable value.
  • Owning retention, renewals, and expansion opportunities across your accounts.
  • Collaborate cross-functionally with Product, Engineering, Sales, and Marketing to ensure customer needs are met and issues resolved.

You'll be responsible for running onboarding, contract negotiations, and account reviews with professionalism and commercial acumen. Monitoring account health, spotting opportunities, and proactively driving growth within your portfolio is also key to this role.

About You
  • You're a natural relationship builder with strong commercial instincts.
  • Proven experience in Customer Success and/or Account Management with retention and expansion targets.
  • Comfortable managing a book of business and juggling multiple customer relationships.
  • A sales-savvy mindset: able to spot opportunities, qualify prospects, and present solutions confidently.

This is a fully remote position, open to candidates based on the East Coast of Australia. You'll join a purpose-driven SaaS company working with clients that are making a difference in the world.

Benefits
  • Fully remote role – work from anywhere on the East Coast of Australia.
  • Opportunity to own a $1M+ portfolio and directly impact growth.
  • Join a mission-driven SaaS company that supports global nonprofits.

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