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Internal Medicine Specialist
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Support Specialist
2 months ago
About the Role
We are seeking a skilled Support Consultant to join our team at Pronto Software. As a Support Consultant, you will play a critical role in providing first and second-level support services to our customers, primarily through email and telephone, but also at the customer site.
Your Key Responsibilities
- Triage and review reported issues to ensure timely resolution.
- Work closely with customers to understand ongoing impacts and provide effective solutions.
- Engage with customers via multiple technology methods, including email, phone, and on-site visits.
- Document program issues and deployment of fixes to ensure seamless support.
About Our Team
Our Support Consultants work in a collaborative and dynamic environment, supporting a diverse range of customers across NSW. As a member of our team, you will have the opportunity to grow your career and develop your skills in customer support, working closely with our Professional Services and Business Solutions consultants.
What We Offer
- A hybrid work arrangement, offering flexibility in your working week.
- The opportunity to work with a well-established and mature software development company with a strong reputation in the industry.
- A supportive and friendly team environment, with opportunities for growth and development.
