Clinical Support Associate

5 days ago

Perth, Western Australia beBeeCustomer Full time $77,000 - $114,000

About Our Hearing Clinic

We are dedicated to helping people enjoy the delight of hearing.

Our team is on a mission to empower individuals with hearing loss, developing and distributing cutting-edge solutions that push the limits of technology and redefine the future of our industry.
We have an exciting opportunity for a dedicated and hands-on customer service/admin professional to join our team at our busy hearing clinic in Western Australia.
You will play a vital role within our business providing exceptional service to our predominantly older clientele and helping them manage their hearing health in this diverse client-facing role. A role with purpose and meaning - make a difference in people's lives. Full training and ongoing support provided.

Key Responsibilities:

  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for clients
  • Providing administrative support to Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of clinics

Requirements:

  • A passion for delivering an amazing client experience
  • Great communication and active listening skills
  • Resilience, self-motivation and lots of energy
  • Excellent organisational and time management skills
  • Ability to work autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both our clinic and our clients
  • Intermediate computer skills
  • An interest in learning about features and basic repair/maintenance of hearing aids
  • Prior experience in customer service/admin

What's in it for you?

  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform Allowance
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on Sonova Products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Paid parental leave
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture
  • Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
  • A genuinely rewarding role with purpose and meaning

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