Senior Deal Desk Specialist, APJ

1 month ago

Sydney, New South Wales, Australia Smartsheet Full time

Smartsheet is seeking a Senior Deal Desk Specialist to join our Finance Operations team, supporting the Global Sales and Finance Operations teams with deal facilitation through the Quote to Cash sales cycle.

This position will work collaboratively with key partners across Sales, Professional Services, Legal, Privacy, Finance, Security, Compliance, Product, and Revenue Recognition Accounting teams to ensure deals are structured and negotiated to comply with Smartsheet policies and processes.

With a commitment to investing in the APAC region, Smartsheet has expanded its presence in Australia, New Zealand, Japan, and the greater Asia Pacific geography.

This role will be Sydney-based, reporting to the Sr. Deal Desk Manager based out of Seattle, USA.

Key Responsibilities:

  • Act as a trusted advisor to the Global Sales Teams for deal structuring and support other internal stakeholders throughout the sales cycle to expedite deal execution.
  • Provide guidance on routine to moderately complex deal structures to maximise ACV and customer satisfaction, and manage risk for Smartsheet.
  • Work cross-functionally with various teams, including Sales, Finance, Legal, Deal Operations, Pricing, Billing, and Compliance, to address custom deal requirements.
  • Elevate specialised issues to appropriate business partners and drive resolution to those issues.
  • Be the main point of contact to lead deals through appropriate approval levels.
  • Continuously review deal progression and collaborate with stakeholders to ensure optimal deal cycle times and precise execution.
  • Adhere to a same-day response commitment to set service standards that can be relied upon.
  • Review submitted Deal Requests for accuracy and conformance to Smartsheet sales order acceptance policies.
  • Ensure all approved requests have been properly documented in accordance with Finance Operations and accounting processes.
  • Ensure compliance with internal controls and work towards zero processing errors.
  • Establish and lead project improvement plans with defined timelines.
  • Contribute to various process improvement projects as needed.

Requirements:

  • 5+ years of relevant Deal Desk or Sales Support experience in a SaaS company with Direct, Channel, Government, Services, and International Sales.
  • A good understanding of sales process, Billing, revenue recognition, including structuring of a deal and contract management.
  • Ability to consult and advise on common deal patterns.
  • Strong aptitude for building interpersonal relationships to regularly challenge the status quo.
  • Self-motivated and able to affect change within the organisation to improve processes.
  • Ability to multitask, prioritise workloads, and meet deadlines.
  • Excellent oral/written communication skills.
  • Ability to work flexible hours on a rotating schedule for coverage to support AMER and EMEA Sales teams.
  • Working knowledge of Salesforce, CPQ, Netsuite, or similar systems CRM and ERP systems.

About Smartsheet:

At Smartsheet, we've created a place where everyone is welcome – people from all over the world, all backgrounds, all ages, all colours, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You're encouraged to apply even if your experience doesn't precisely match our job description – if your career path has been non-traditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works – join us.

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