Guest Experience Coordinator

1 week ago


City of Greater Geelong, Australia Novotel Hotels Full time

Our Hotel

Located in the heart of Melbourne, Novotel Melbourne South Wharf offers stunning views of the city and surrounding area. Our hotel features modern amenities, including Mr. Carpano Dining and Bar, Allora Café, and direct access to the Melbourne Convention & Exhibition Centre.

Job Summary

The Guest Service Agent is responsible for providing exceptional service to guests, ensuring their stay is enjoyable and memorable. Key responsibilities include checking guests in and out, handling enquiries, and communicating with other departments.

Requirements

  • Previous customer service experience in a hotel environment.
  • Ability to work efficiently and effectively.
  • Positive and professional attitude.
  • Strong computer skills, including Microsoft Office and Opera.
  • Familiarity with cash handling procedures.
  • Good communication skills with team members.

Benefits

  • Opportunities for career growth and development.
  • On-the-job training and mentorship.
  • Exclusive Accor discounts and benefits.


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