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Customer Relationship Manager

1 week ago

Sydney, New South Wales, Australia Bendigo & Adelaide Bank Full time

Job Summary

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We're seeking a skilled Customer Relationship Manager to join our team. As a Home Lending Specialist, you will work closely with customers to deliver exceptional service and drive business growth.

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About the Role

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This is a permanent, full-time position located in Henty. As a key member of our team, you'll be responsible for building strong relationships with customers, guiding them through the lending process, and delivering positive lending outcomes.

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Key Responsibilities

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Your key responsibilities will include:

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  • Building a pipeline of lending leads and nurturing relationships throughout the buying journey using our CRM">
  • Guiding customers through the lending process, ensuring they feel supported and informed every step of the way">
  • Leveraging your credit analysis expertise to ensure positive lending outcomes and future-ready your customers for financial success">
  • Building strong connections with the community, the branch, and Branch Manager to deliver effective lending outcomes">
  • Embracing lifelong learning, bringing your brilliant mind, and taking your career to the next level with on-the-job training and other learning opportunities">
  • Building connections, supporting our customers, giving back, and making our communities a better place">
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Requirements

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To succeed in this role, you'll need to have:

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  • A proven ability to achieve sales results through solutions that meet customer needs">
  • Confidence in communicating with new and existing customers face-to-face and over the phone">
  • The ability to quickly build relationships and rapport with customers and colleagues">
  • Eagerness to understand and share what makes our bank different">
  • Drive for collaboration, mateship being crucial for achieving our goals">
  • Experience in consumer lending – a plus but not essential">
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What We Offer

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In addition to our competitive salary and benefits package, we offer ongoing training and development opportunities. Our corporate university, BEN U, provides access to courses and workshops designed to help you grow professionally and personally.