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Legacy Giving Coordinator

2 months ago

Sydney, New South Wales, Australia Garvan Research Foundation Full time

About the Organization

The Garvan Research Foundation, established in 1981, serves as the fundraising and marketing division of the Institute, dedicated to raising awareness and essential funds from individuals, trusts, foundations, as well as corporate and community entities.

Over the years, the Foundation has seen its income surge from an initial fundraising total of $110,000 to over $42 million, which constitutes nearly half of the Institute's overall revenue. This impressive growth has significantly enhanced our researchers' capacity to contribute to scientific advancements aimed at improving diagnosis, treatment, and ultimately the prevention or cure of various diseases.

Position Overview

The Legacy Giving Coordinator will report directly to the Bequest Manager and play a vital role in expanding the bequest and mid-value programs within the Garvan Research Foundation. This position is particularly suitable for individuals returning to the workforce, those considering a career change, or recent graduates seeking meaningful employment.

This role emphasizes strong donor relationship management and exceptional customer service, ensuring high-quality supporter care and stewardship across both mid-value and bequest initiatives. You will engage in personalized interactions with donors through various channels, including phone and face-to-face meetings, focusing on conversion and retention strategies for both new and existing donor groups.

The Foundation's fundraising efforts encompass donor appeals, acquisition campaigns, personalized tours, events, public seminars, and supporter communication. Mid-value supporters, bequest prospects, and confirmed bequestors (termed Partners for the Future) receive dedicated support from the Bequest Team, with the goal of fostering relationships that enhance both financial contributions and commitment to Garvan.

Compensation

Salary: Up to $70,000, plus superannuation and salary packaging options.

Employment Type

Full-time permanent position.

Benefits Overview

  • Generous salary packaging options to maximize your take-home pay.
  • Numerous opportunities for ongoing training and professional development.
  • A stimulating and diverse research environment with an international focus.
  • Flexible work arrangements, including adjustable start and finish times.
  • 18 weeks of paid parental leave for both parents, including superannuation contributions.
  • A variety of additional leave types to accommodate personal needs, such as cultural leave, conference leave, community service, and study leave.
  • Discounted health insurance plans.
  • Lifestyle discounts through community partnerships.

Key Responsibilities

Supporter Care and Stewardship

  • Deliver outstanding relationship management and customer service to all Garvan donors, Partners for the Future, bequest prospects, visitors, and special guests.
  • Engage in active listening during phone calls to build relationships and guide supporters along their donor journey.
  • Conduct engagement calls with mid-value supporters and bequest prospects to provide timely touchpoints throughout their donor experience.

Database Management and Administration

  • Maintain detailed and accurate supporter records, including data entry and documentation of conversations and meetings.
  • Assist in research efforts to identify new donor prospects.

Communications, Planning, and Reporting

  • Execute communications via mail, email, or phone to qualify supporters in their donor journey.
  • Coordinate the timely dispatch of bequest inquiry, prospect, and conversion packages.
  • Prepare and draft personalized communications, including welcome letters and certificates.

Event Engagement Activities

  • Support the planning and execution of bequest program events, including morning teas and personalized tours.
  • Assist in developing objectives, timelines, budgets, and event programs.
  • Manage event RSVPs and guest lists.

Candidate Profile

  • Experience in fundraising or marketing is desirable but not mandatory.
  • Transferable skills from other sectors will also be considered.
  • Proficient in database management and CRM systems; experience with Raisers Edge is a plus.
  • Background in customer service or people-facing roles.
  • Strong customer service and relationship-building capabilities.
  • Administrative experience with a focus on process-driven tasks, including data merging and record keeping.
  • High proficiency in computer applications, including MS Office Suite.
  • Exceptional telephone etiquette and customer service skills.
  • Strong written communication skills, including drafting letters and reports.
  • Meticulous attention to detail and accuracy.
  • Effective time management and project management abilities.
  • Ability to work independently and make sound decisions.
  • Self-motivated with a positive attitude and strong work ethic.

About Garvan

The Garvan Institute of Medical Research is an independent medical research institute located in Sydney, committed to delivering significant scientific and clinical outcomes globally. We are recognized as one of Australia's largest and most esteemed medical research institutes.

Our vision is to achieve global leadership in impactful discoveries, with a mission to enhance human health by leveraging the information contained within our genome.

We aspire to translate our world-class research into life-changing outcomes for patients with rare diseases and the broader population affected by complex, common conditions.

Garvan champions a diverse workplace and is dedicated to equity, diversity, inclusion, and belonging. We seek to enhance our culture by building diverse teams with complementary skills and styles to effectively fulfill our mission.

Application Process

To express your interest in this position, please submit your application, including your CV and cover letter as a single document, outlining your interest in the role and how your skills and experiences distinguish you as a candidate. Only applicants with full working rights in Australia will be considered for this position.