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Senior Applications Specialist

7 days ago

Brisbane, Queensland, Australia L3Harris Full time

L3Harris is a leading defense technology company dedicated to delivering innovative solutions for customers' mission-critical needs. Our employees are united in a shared commitment to excellence and customer satisfaction.

Job Overview

The Senior Specialist, Applications Engineering BNE role involves working with our SATCOM team to support the Joint Project 2008 program under the Commonwealth of Australia contract. As an integral member of our Global Field Services team, you will work closely with our SATCOM Field Service Manager to execute project deliverables and provide exceptional customer service.

Your primary responsibilities will include conducting training, planning, engineering, configuration, and support for operational and strategic networked systems. You will be required to assess and analyze technical applications of SATCOM products to meet customer needs, design or refine systems to satisfy customer requirements, and provide prompt and accurate information to resolve requests in accordance with customer guidelines.

Key Responsibilities
  • Conduct installation, perform checks, operate, repair, and maintain assigned equipment at customer sites.
  • Perform mechanical and electronic preventive maintenance to predict problems and correct anomalies prior to catastrophic downtime.
  • Provide customer training on L3Harris SATCOM products at customer locations.
  • Develop, construct, implement, or modify test plans to isolate anomalies and minimize equipment downtime.
  • Interpret and follow moderately complex sketches, schematics, drawings, charts, graphs, blueprints, block diagrams, and wiring diagrams of assigned equipment.
  • Provide customer advice and planning on product capabilities and development opportunities.
  • Conduct authorized upgrades and temporary modifications to extend continued operation until maintenance can be performed.
  • Provide product support as required to L3Harris tactical communication products into SATCOM systems.
  • Participate in field installations, maintenance, upgrades, demonstrations, and deployments.
  • Support Help Desk services to provide information, advice, and maintenance as required.
  • Highlight system defects and recommended hardware modifications for future improvements and new business opportunities.
  • Liaise with L3Harris Communications Australia JP2008 SATCOM programs to ensure sustainment and support to contracts.