Senior Technical Solutions Lead

5 days ago


Melbourne, Victoria, Australia Xylem Full time
Job Description

Xylem is a leading global provider of efficient and sustainable water technologies. We listen, learn, and adapt to local environments, working in partnership with our customers and communities to 'Solve Water'.

We are seeking a highly skilled Senior Technical Solutions Lead to join our team in Australia and New Zealand. The successful candidate will be responsible for leading and delivering exceptional technical support and guidance for customers, partners, and distributors across the region.

Key Responsibilities:
  • Providing expert engineering support to address technical customer queries.
  • Supporting the Product & Application Manager in testing new roadmap items/features.
  • Developing and managing detailed technical responses for tenders.
  • Overseeing end-to-end RMA processes to ensure efficient resolution and customer satisfaction.
  • Triaging and diagnosing metering queries and issues with precision and efficiency.
About You:
  • Minimum 5 years' experience in tier 1 technical support/engineering roles.
  • Bachelor's degree in engineering or technology qualifications desired.
  • ITIL or equivalent desired.
  • Excellent interpersonal skills with the ability to successfully communicate with customers.


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