Investigations Specialist

2 weeks ago

North Sydney Council, Australia Cover-More Full time

Job Overview

Cover-More Group is seeking a highly skilled Investigations Specialist to join our team. In this role, you will be responsible for providing advice and assistance to internal stakeholders regarding suspected unusual or suspicious claims, activity, or trends.

Key Responsibilities

  • Review claims referred to the Investigations team to determine whether further investigation is warranted.
  • Conduct investigations, including desktop investigations, using desktop computer resources, open source information, and conducting telephone interviews.
  • Refer and manage external investigation referrals, ensuring appropriate outcomes and minimizing investigation costs.
  • Provide exceptional customer service to internal and external customers within company guidelines, regulatory obligations, and SLAs.
  • Collaborate and provide regular reporting and updates with key stakeholders across the Cover-More Group.

Requirements

  • Minimum of 2 years' investigations experience.
  • Experience interviewing persons suspected of suspicious activity and/or victims of crime.
  • Experience in the general insurance environment. Travel insurance specific experience is desirable.
  • Demonstrated knowledge and application of insurance investigation practices and evidence collection.
  • Excellent attention to detail, planning, and strong administration skills.
  • Investigations or insurance-related qualifications are desired but not essential.

About Us

Cover-More Group values optimism, caring, togetherness, reliability, and determination. We offer a global group of digital natives, actuaries, marketers, doctors, nurses, case managers, claims specialists, finance experts, and customer service professionals. We share a global mission to look after travelers, at every step of their journey.

What We Offer

  • Job flexibility: We understand that flexibility is really important – whether hybrid, a compressed work week, part-time, or job share, there isn't one size that fits all. So, let us know your preference and we will explore how we can accommodate you.
  • Career growth: We want you to continue to learn, develop, and bring your ideas to the table. We want to hear what you think, and we want you to work with the business - not for the business.
  • Take the time you need, for you and your community: We encourage you to take the time you need, when you need it. We offer regular annual and personal leave benefits, along with anniversary leave, COVID-19 leave (to get vaccinated and for when you're sick), volunteer leave, and a comprehensive paid parental leave scheme.
  • Travel and work with us: We'll help you keep traveling in your career, oh and quite literally with free travel insurance for you and your partner. We also offer great discounts through our extensive travel partnerships...
  • Diversity and inclusion: We respect who you are and thoroughly embrace diversity. So whatever walk of life you wander, just be you and come as you are.

Apply Today

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