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Logistics Specialist

2 months ago

Joondalup, Australia JB Hi-Fi Full time

About the Role

The JB Hi-Fi Group is seeking a highly skilled Reverse Logistics Specialist to join our team. As a key member of our Supply Chain team, you will be responsible for the day-to-day administration of Reverse Logistics processes for both JB Hi-Fi and The Good Guys.

Key Responsibilities

  • Support stores and 3rd Party Reverse Logistics providers to ensure compliance with process and policies relating to the transport of returns from each store to the 3rd party warehouse.
  • Assist with in-transit related stock issues.
  • General database maintenance and updates.
  • Liaise with suppliers/repair agents regarding customer repairs.
  • Work with Suppliers to action queries/issues in a timely manner.
  • Help maintain policies & procedures as relevant to product and other returns across JB Hi-Fi Group.
  • Actively contribute to development of the Supply Chain agenda within JB Hi-Fi Group.

Requirements

  • Demonstrated ability to communicate with a wide range of internal & external stakeholders.
  • Strong verbal and written communication skills.
  • Retail based experience ideally in Consumer Electronics.
  • Possesses a working understanding of Australian Consumer Law.
  • Strong systems literacy, including understanding of working directly with transactional systems & ticketing systems.
  • Intermediate level skills in Microsoft Office Suite, especially Excel.
  • Is task, timeline and process focused.
  • Is action orientated with a high level of attention to detail.
  • Demonstrates advanced problem solving skills.

What We Offer

  • A supportive, transparent and inclusive team.
  • JB Hi-Fi and The Good Guys are multi-award winning, iconic retail brands with a rich history in the Australian retail market.
  • We support vulnerable members of our community by making donations to our 'Helping Hands' and 'Doing Good' workplace giving programs.
  • We offer generous team member discounts across The Good Guys and JB Hi-Fi.
  • You will have exposure to ongoing training & development opportunities from day one.
  • We offer fantastic long-term career opportunities across the broader JB Hi-Fi/The Good Guys group.