Workplace Experience Coordinator

2 weeks ago

Sydney, New South Wales, Australia beBeeWorkplace Full time $75,315 - $96,791
Key Role: Workplace Experience Coordinator

We are seeking an enthusiastic coordinator to join our team and create a welcoming atmosphere for our colleagues and guests.

This is a permanent full-time role, requiring you to be onsite at our Sydney office, located next to the Town Hall Station.

As a key member of our team, you will be responsible for:

  • Reception Management: Co-ordinate and maintain a high standard of presentation on a daily basis of reception, ensuring all areas are clean, presentable and stocked with supplies as needed.
  • Onboarding: Manage the office onboarding process for new starters, coordinating with IT and other departments to ensure a smooth start to our organization.
  • First Impressions: Present a professional, friendly image to all visitors and courteously assist anyone visiting the office.
  • HR System Requests: Deliver resolution of all Tier 1 requests within the defined SLA of 48 hours. Regularly review and assess personal SLA performance and customer feedback to continuously improve.
  • Reporting: Perform reporting in ServiceNow to analyse key trends and themes, and to proactively identify trends to build on knowledge management in ServiceNow.
  • Maintain HR System Knowledge Articles: Create, review and update people knowledge articles within ServiceNow to support team members and leaders to easily answer Tier 0 enquiries independently.
  • Compliance and Policies: Ensure any visitors and new starters at our office are compliant in their safety induction on arrival.
  • Customer Service: Create an engaging, personable, and customer service-focused experience for Leaders and Team Members when responding to enquiries and actioning employment document requests.
  • People Experience Projects: Support/lead key initiatives/projects while balancing day-to-day activities, as required. This includes but is not limited to supporting employee journeys such as new starter experience & milestone celebrations, and service transformation.


About You:

  • Experience using ServiceNow is necessary for this role.
  • A Responsible Service of Alcohol (RSA) certificate is also required.
  • Must have experience using SAP system, experience raising purchase orders and processing invoices.
  • Strong interpersonal and communication skills to collaborate effectively with diverse teams and stakeholders.
  • At least 3 years customer service experience is needed for this role.
  • Exceptional customer service and business partnering skills with ability to handle difficult situations with composure.
  • Passion for providing an exceptional experience for all visitors and guests.
  • Well-developed communication skills.
  • Strong time management and prioritisation skills.
  • Demonstrated ability to make sound decisions and act quickly to implement action plans.
  • Intermediate Microsoft Office skills.

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