Operational Excellence Specialist

3 days ago

Perth, Western Australia beBeeChange Full time $90,000 - $130,000
Strategic Business Improvement Lead

This permanent full-time role is based in Perth, WA. It plays a pivotal part in driving operational excellence across regional maintenance services for over 18,000 public housing dwellings across Western Australia.

This position is ideal for a professional with a strong background in Lean Six Sigma, data-driven continuous improvement, and change management. You will lead initiatives that enhance systems, processes, and performance, partnering with cross-functional teams to embed a culture of improvement and deliver meaningful outcomes for some of WA's most vulnerable communities.

Key Responsibilities

  • Identify, review, analyse, and capture performance metrics from various sources to provide high-level insights aligned with contract objectives.
  • Drive contract-wide performance improvement and change agenda.
  • Develop and enhance reporting mechanisms and dashboards to communicate performance to key stakeholders.
  • Identify opportunities to improve system functionality, streamline processes, and enhance data accuracy and accessibility.
  • Drive continuous improvement initiatives across systems, processes, and people.
  • Implement improvements based on best practices and industry standards.
  • Partner with operations teams to embed a continuous improvement mindset and promote best-practice operations.
  • Monitor the effectiveness of change initiatives and support teams through implementation and adoption.

About You

You are a proactive and analytical leader who thrives in a dynamic, purpose-driven environment. You bring a unique blend of strategic thinking, operational insight, and a passion for driving meaningful change, shaped by your experience as a Business Improvement Manager, Continuous Improvement Leader, or change management specialist.

You will also have:

  • Tertiary qualifications in Project Management, Business, or a related field, or equivalent professional experience.
  • Proven experience in business performance analysis, contract management, project delivery and change management.
  • Proficiency in analysing and interpreting metrics to drive performance improvements.
  • Demonstrated experience in change management methodologies and supporting adoption.
  • Strong interpersonal and relationship-building skills to collaborate effectively across diverse teams.
  • Exceptional communication skills, both verbal and written.
  • Commercial acumen and a strong focus on business outcomes.
  • Experience in project delivery methodologies and risk management practices.
  • Cultural alignment with our core values: Personal Safety Leadership, Care & Empathy, Customer Service, Diversity, Inclusion & Equality.

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