IT Operations Support Specialist

5 days ago

Sydney, New South Wales, Australia The Star Entertainment Group Full time

At The Star Entertainment Group, we strive to be Australia's leading integrated resort company. Our mission is to deliver exceptional experiences for millions of guests annually at our trusted destinations.

We operate world-class properties across Sydney, Brisbane, and the Gold Coast, boasting award-winning hotels, restaurants, bars, and entertainment venues.

The Star Entertainment Group (TSEG) is a publicly listed company committed to supporting local communities through integrity-driven practices that enable us to provide entertainment, gaming, and leisure experiences safely, responsibly, and ethically.

As our Service Operations Analyst reporting to the Service Operations Manager, you will ensure seamless IT business services and environments are monitored and available 24/7, allowing memorable customer experiences with technology that meets The Star's guest service expectations.

This is an excellent opportunity where you will guide and support other Service Operations Analysts and IT Management, ensuring compliance with relevant statutory and regulatory requirements.

A few of your key responsibilities include:

  • Providing 24x7 enterprise monitoring across The Star Entertainment Group properties and key business systems, applications, and services to ensure maximum uptime, utilizing and enhancing available monitoring tools to proactively identify and address potential issues before they become incidents.
  • Offering 24x7 support to both internal and external clients.
  • Completing all system checks/duties and overseeing the execution of all Operational Daily Tasks.
  • SUCCESSFULLY performing planned/scheduled tasks that are part of change requests such as: monthly patching of servers, stopping/starting of services, and troubleshooting.
  • Providing first and second-level support and guidance to resolve incidents at first contact. This includes casino gaming systems, F&B systems, hotel systems, corporate systems, password resets, user account creation, general user support of business applications, hardware, and peripheral hardware support.

We seek candidates with demonstrated experience in supporting high-performing and highly available systems. A minimum one-year experience supporting desktop & server environments is preferred.

Candidates should possess strong general judgment and action orientation coupled with strong problem-solving skills in a complex IT environment. Experience writing technical documentation and a strong customer service focus with a realistic viewpoint on timeframes and limitations of the environment are also desired.

You will play a pivotal role in shaping the success of our IT Operations & Services department by ensuring our systems are monitored and maintained for our internal and external clients.

We offer a comprehensive compensation package, including a salary range of AU$80,000 - AU$120,000 per annum, dependent on experience, plus benefits such as complimentary meals on site every day, five weeks of paid Annual Leave for shift workers, flexible working arrangements, discounted parking, up to 30% discounts across award-winning restaurants and accommodation, and more.

The Star Entertainment Group values diversity, teamwork, and being your best self. We welcome applications from all cultures, ages, religions, genders, LGBTQI+ people, Australia's First Nations Peoples, and people with disabilities. We recognize the distinctive challenges that trans and gender-diverse applicants may encounter during the recruitment process. We offer a range of flexible working options for team members to find a balance between work and life that's right for them and their unique well-being needs.

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