Workshop Operations Manager
1 day ago
The RAC of WA is seeking an experienced Workshop Controller to oversee the daily operations of our Auto Service Center in Rockingham.
Salary and BenefitsWe offer a competitive hourly rate, bonuses, tool allowances, monthly performance incentives, and uniform. Additionally, we provide access to advanced tools, career growth opportunities, ongoing training, and employee discounts on RAC WA products/services and retail partners.
Key ResponsibilitiesAs the Workshop Controller, you will be responsible for managing the workshop's workflow, coordinating with technicians, and ensuring the efficient and timely completion of vehicle repairs and maintenance. Your key responsibilities include:
- Coordinate and allocate tasks to a skilled team of technicians, ensuring smooth workflow and schedule adherence.
- Maintain high-quality service standards by conducting thorough quality checks on completed repairs and services before vehicles are returned to customers.
- Provide technical guidance and assistance to technicians when challenging issues arise, leveraging your deep understanding of automotive systems and diagnostics.
- Collaborate with parts suppliers to ensure availability of necessary components for repairs, minimizing downtime.
- Monitor technician performance, productivity, and efficiency, offering feedback and implementing improvements as needed.
To succeed in this role, you will need:
- Proven experience in an automotive repair and maintenance environment.
- Strong technical background and familiarity with a wide range of vehicle systems.
- Previous leadership or supervisory experience is preferred.
- Excellent communication and interpersonal skills.
- Proficiency in workshop management software and basic computer skills.
- Ability to thrive in a fast-paced, team-oriented environment.
- Attention to detail and a commitment to delivering high-quality service.
Based on industry standards and location, the estimated salary range for this position is between $60,000 - $80,000 per annum, plus benefits and bonuses.
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