Software Reliability Engineer
5 days ago
About the Role:
Xero is a technology company that aims to make life better for small businesses and their advisors. As a Principal Engineer in Site Reliability Engineering (SRE), you will drive and influence Xero to provide the most reliable experience for our customers.
The SRE team combines software and systems engineering to enable engineers across Xero to build and support products that are observable, stable, performant, tolerant to failure, and operate as intended in the face of varying conditions.
You will help break down silos within functions, influencing others to reach the best outcome for Xero. With a focus on hypothesis-driven development and an experiment-first approach, you'll have the freedom to test and validate your ideas before bringing them to life.
As a key member of the SRE function, you will work with engineering teams to remove the risk of future incidents. You will also be responsible for providing ongoing training across the business to ensure the process is well understood and adhered to.
What You'll Do:
- Act as a role model and standard of excellence that supports a culture of high performance. Drive business-wide processes and define the bar for quality and best practices.
- Exhibit strong leadership traits, aiming to lift team performance through goal clarity, feedback, removal of barriers, coaching, and establishing a psychologically safe inclusive team culture.
- Be an expert in your space with a pulse on SRE and technology, spreading knowledge widely via talks, blog posts, or written documentation.
- Influence the technical strategy of your group, partnering closely with senior product and engineering leadership to ensure the health of engineering as a whole, and the overall direction of SRE at Xero. Collaborate with engineers, product managers, designers, and other stakeholders to align technical solutions with business needs.
- Share expertise and experience to connect and support the growth of a culture of continuous empathy towards our customers, making architectural decisions and understanding complex systems to guide teams effectively.
- Motivate and grow the talent in the team by identifying skill gaps and ensuring there is a clear strategy to close those gaps.
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