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Parts Interpreter

2 months ago


Erskine Park, New South Wales, Australia Tecside Group Full time
Job Title: Parts Interpreter

We are seeking a skilled Parts Interpreter to join our team at Tecside Group. As a key member of our operations team, you will be responsible for providing efficient and accurate parts advice, dispatch, and administrative services to our clients and customers.

Key Responsibilities:
  • Identify and provide the correct spare parts to ensure timely delivery and customer satisfaction
  • Provide backup support for parts operations across various regions, including VIC/TAS, WA/SA/NT, QLD, and New Zealand
  • Offer spare part product information to customers and internal stakeholders
  • Collaborate with customers and other departments to maximize sales opportunities and improve customer satisfaction
  • Monitor and optimize parts processes, including stock control and inventory management
  • Provide exceptional customer service to internal and external customers, ensuring timely and professional communication
  • Process and invoice internal and external customer sales orders
  • Run and review transactional reports to identify exceptions and areas for improvement
  • Participate in regular stock take activities and maintain accurate records and files
  • Liaise with service and sales personnel to ensure seamless communication and collaboration
  • Comply with occupational health and safety requirements and company policies
  • Provide administrative support, including report development and maintenance of accurate records
  • Offer on-the-job training and development opportunities to team members
  • Contribute to the development and implementation of Quality Assurance (QA) and Health Safety and Environmental (HSE) policies and procedures
Requirements:
  • Previous experience in a fast-paced spare parts department
  • Excellent customer service and communication skills
  • Strong analytical and problem-solving skills
  • Proficiency in literacy and numeracy
  • Ability to determine and address customer needs
  • Operational knowledge of lifting and working at heights equipment
  • Sales skills, including up-selling techniques
  • Report writing and technical skills
  • Intermediate computer skills
  • Self-development and continuous learning

We are an equal opportunities employer and welcome applications from diverse candidates. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.