Restaurant Operations Manager
3 weeks ago
Company Overview
Guzman y Gomez Mexican Kitchen is a leading fast-food restaurant chain that prides itself on serving 100% clean food, free from added preservatives, artificial flavors, and unacceptable additives. Our mission is to reinvent fast-food and provide an exceptional dining experience for our customers.
Job Summary
We are seeking an experienced Restaurant Operations Manager to join our team. As a key member of our leadership team, you will be responsible for supporting the daily management of our restaurant, leading the team through busy service periods, and driving guest satisfaction.
Key Responsibilities
- Team Leadership
- Lead and motivate a high-performing team to deliver exceptional customer service and achieve sales targets.
- Develop and implement training programs to enhance team skills and knowledge.
- Operations Management
- Oversee daily restaurant operations, including inventory management, staff scheduling, and cash handling.
- Monitor and maintain high standards of food quality, safety, and hygiene.
- Guest Experience
- Proactively identify and resolve guest complaints to ensure a positive dining experience.
- Collaborate with the management team to develop and implement strategies to improve guest satisfaction.
- Business Development
- Contribute to the development of business plans and strategies to drive sales growth and profitability.
- Monitor and analyze sales data to identify trends and opportunities for improvement.
Requirements
- Proven experience in a leadership role within a fast-paced, high-volume hospitality environment.
- Excellent communication and interpersonal skills, with the ability to motivate and develop a team.
- Strong problem-solving and analytical skills, with the ability to work under pressure.
- Passion for delivering exceptional customer service and driving business results.
What We Offer
- A competitive salary and bonus structure.
- A comprehensive training program to support your career development.
- A fun and dynamic work environment with a supportive team.
- Opportunities for career advancement and professional growth.
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