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IT Support Specialist Role

3 weeks ago

Perth, Western Australia beBee Careers Full time

Job Description

We are seeking a highly skilled IT Support Specialist to join our team. The successful candidate will provide over the phone and on-site support to our customers, resolving technical issues across multiple technologies including M365, Azure security, Office 365, servers, backups, network and firewalls.

Responsibilities

  • Provide remote and on-site support to our customer base
  • Resolve customer issues by working on tickets and managing incidents
  • Analyse root cause of problems and fix the issue
  • Support multiple clients with varying IT capabilities