Compassionate Care Manager

6 days ago


Perth, Western Australia Synergy Plus Pty Ltd. Full time

About Synergy Plus

We are proud to be recognised as an inclusive employer since 2021 by the Diversity Council of Australia. We understand that it is essential for our workforce to reflect the diversity of the community in which we operate.

This role is an excellent opportunity to join our team and contribute to our growth and innovation. As a Case Manager, you will work closely with customers, providing professional and compassionate customer service.

Key Responsibilities
  • Providing exceptional one-to-one case managed services to vulnerable customers, adhering to customer service methodology.
  • Managing customer cases by receiving inbound calls, placing outbound calls to customers and key internal/external stakeholders.
  • Processing customer hardship assessments, negotiating instalment plans and payment deferrals.
  • Empowering customers to take control of their energy needs, educating them on improving energy literacy.


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