ServiceNow Transformation Leader

1 week ago


Melbourne, Victoria, Australia Michael Page Full time

Michael Page

Opportunity Summary

A unique opportunity exists to spearhead a transformative project in Abu Dhabi, leveraging ServiceNow expertise.

Key Responsibilities
  • Analyzing and translating business and technical requirements into architectural blueprints that address complex business objectives.
  • Designing solutions across the ServiceNow platform, leveraging out-of-the-box capabilities.
  • Assisting IT in effort scoping and estimation to refine business visions and capabilities into actionable tasks.
  • Supporting the development and refinement of roadmaps for Service Management initiatives.
  • Engaging with architects to position ServiceNow as the primary platform for digital transformation.
  • Advocating for ServiceNow's advisory and expert services, promoting best practices and industry use cases among stakeholders.
  • Supporting organisational change management activities, including awareness sessions on new processes and technologies.
  • Creating training materials to operationalize ServiceNow processes and work instructions.
  • Providing coaching to technical staff on process consultancy and governance frameworks.
  • Guiding customers through prescriptive solution designs and managing technical implementation decision points.
  • Assisting in defining and developing the Enterprise Service Catalog and its elements.
About the Role

This is an exciting opportunity to lead a transformation project. The ideal candidate will have a Bachelor degree or equivalent, with ITIL certified and either ServiceNow CSA (Certified Service Administrator) or CIS (Certified Implementation Specialist) certification as a minimum.

The successful applicant will also possess:

  • Minimum 3 years large program experience in architecture and design of enterprise platforms, with proven experience in ServiceNow implementations.
  • Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery.
  • Must be based full-time in Abu Dhabi, UAE.
What We Offer

We offer:

  • An opportunity to lead a transformation project.
Compensation Package

The estimated annual salary for this role is AED 250,000 - AED 350,000 depending on qualifications and experience.



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