ServiceNow Transformation Leader
1 week ago
Michael Page
Opportunity SummaryA unique opportunity exists to spearhead a transformative project in Abu Dhabi, leveraging ServiceNow expertise.
Key Responsibilities- Analyzing and translating business and technical requirements into architectural blueprints that address complex business objectives.
- Designing solutions across the ServiceNow platform, leveraging out-of-the-box capabilities.
- Assisting IT in effort scoping and estimation to refine business visions and capabilities into actionable tasks.
- Supporting the development and refinement of roadmaps for Service Management initiatives.
- Engaging with architects to position ServiceNow as the primary platform for digital transformation.
- Advocating for ServiceNow's advisory and expert services, promoting best practices and industry use cases among stakeholders.
- Supporting organisational change management activities, including awareness sessions on new processes and technologies.
- Creating training materials to operationalize ServiceNow processes and work instructions.
- Providing coaching to technical staff on process consultancy and governance frameworks.
- Guiding customers through prescriptive solution designs and managing technical implementation decision points.
- Assisting in defining and developing the Enterprise Service Catalog and its elements.
This is an exciting opportunity to lead a transformation project. The ideal candidate will have a Bachelor degree or equivalent, with ITIL certified and either ServiceNow CSA (Certified Service Administrator) or CIS (Certified Implementation Specialist) certification as a minimum.
The successful applicant will also possess:
- Minimum 3 years large program experience in architecture and design of enterprise platforms, with proven experience in ServiceNow implementations.
- Demonstrated ability to influence and consult (providing options with pros, cons and risks) around all key technical decisions during project delivery.
- Must be based full-time in Abu Dhabi, UAE.
We offer:
- An opportunity to lead a transformation project.
The estimated annual salary for this role is AED 250,000 - AED 350,000 depending on qualifications and experience.
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